Supermarket chain says ‘human error’, not its Facewatch technology, to blame for ejecting a customer
Sainsbury’s has paused the use of AI face scanning in one of its stores after a customer was wrongly identified as a shoplifter and ejected from the shop.
“I was embarrassed, mortified even, and felt quite humiliated and powerless,” Matt Arnold, 46, said of his ordeal.
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This article was originally published by The Guardian and written by Helena Horton.
Read original article on The Guardian