Outsourcing firm counts cost of failures that left retired UK civil servants without an income for months
Capita has revealed that the bill for cleaning up its mess at the crisis-hit civil service pension scheme could wipe up to £40m off annual profits – a day after its chief executive apologised to MPs for a “very poor service”.
The company had faced a grilling at a Commons committee hearing on Wednesday, with its chief executive, Adolfo Hernandez, repeatedly apologising for failures that have kept thousands of civil servants waiting for payments and retirement quotes.
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This article was originally published by The Guardian and written by Zoe Wood.
Read original article on The Guardian