Technology Apr 21, 2026 · 1 min read

Ordering with the Starbucks ChatGPT app was a true coffee nightmare

Venti iced coffee, light skim milk. That's what I get at Starbucks. It is what I have gotten at Starbucks every time I've been to Starbucks for as long as I can remember, other than a brief love affair with the caffe misto a few years ago. In person, my brain barely needs to activate […]

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The Verge
by David Pierce
Ordering with the Starbucks ChatGPT app was a true coffee nightmare
A screenshot showing the Starbucks ChatGPT experience.
You just cannot convince me this is how people order coffee. | Image: Starbucks

Venti iced coffee, light skim milk. That's what I get at Starbucks. It is what I have gotten at Starbucks every time I've been to Starbucks for as long as I can remember, other than a brief love affair with the caffe misto a few years ago. In person, my brain barely needs to activate to say the words aloud; in the app, it's four taps and I'm ready to go.

My first time ordering Starbucks through its new ChatGPT integration, which launched last week, was comparatively a complete mess. Getting started is easy enough, if not exactly obvious: Just open ChatGPT and type "@Starbucks" plus your order. You can probably guess what happens next, right …

Read the full story at The Verge.

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This article was originally published by The Verge and written by David Pierce.

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