World Apr 21, 2026 · 1 min read

Uber driver Michael was assaulted by passengers. He says the platform’s response added insult to injury

Drivers booted off the platform say they have little recourse to appeal as rideshare giant increasingly relies on automated systemsGet our breaking news email, free app or daily news podcastMichael Thorn thought he’d suffered enough after his Uber passenger punched him in the head, sending him to ho...

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The Guardian
by Luca Ittimani
Uber driver Michael was assaulted by passengers. He says the platform’s response added insult to injury

Drivers booted off the platform say they have little recourse to appeal as rideshare giant increasingly relies on automated systems

Michael Thorn thought he’d suffered enough after his Uber passenger punched him in the head, sending him to hospital. But then the ride-share platform deactivated his account.

“It’s even worse than getting belted,” Thorn said.

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This article was originally published by The Guardian and written by Luca Ittimani.

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