Move inspired by customer service provided by online retailers such as John Lewis and Amazon
People waiting for hospital treatment will get three weeks’ notice of their next appointment under NHS plans inspired by the customer service provided by online shopping operators.
Hospitals are being ordered to start telling everyone on their treatment waiting list at least three weeks before their operation, diagnostic test or meeting with a consultant.
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This article was originally published by The Guardian and written by Denis Campbell Health policy editor.
Read original article on The Guardian