Technology Jun 08, 2026 · 1 min read

Hackers likely hijacked over 20,000 Instagram accounts with Meta’s AI chatbot

Hackers likely took over 20,225 Instagram accounts using Meta's AI support chatbot, the company confirmed in a notice filed with the state of Maine. In the notice, spotted earlier by Bleeping Computer, Meta blames a "bug" for the exploit that allowed attackers to hijack accounts without two-factor a...

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The Verge
by Emma Roth
Hackers likely hijacked over 20,000 Instagram accounts with Meta’s AI chatbot
An image of Meta’s AI support chatbot

Hackers likely took over 20,225 Instagram accounts using Meta's AI support chatbot, the company confirmed in a notice filed with the state of Maine. In the notice, spotted earlier by Bleeping Computer, Meta blames a "bug" for the exploit that allowed attackers to hijack accounts without two-factor authentication simply by asking the chatbot for a password reset:

The tool itself worked properly and functioned as intended; however due to a bug in a separate code path, the system did not properly verify that the email address provided by the individual requesting a password reset matched the email address associated with that user's Instagram …

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This article was originally published by The Verge and written by Emma Roth.

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